Animal Clinic of Enfield
	Client Survey At Animal Clinic of Enfield, we care about pets and their people.  We wish to provide you with excellent quality veterinary service in a modern, clean, and caring environment.  You can help us in providing for you and your pet by sharing your comments with us. All surveys and comments are reviewed in our staff meetings and will be discussed and acted upon.  Your comments are completely confidential.  Please help us by taking a moment to fill out the questions below and submit to us. We thank you in advance for taking the time to share with us your thoughts. E-Mail: acoe@acevet.com How did you hear about us? Existing ACE client UVVS Yellow Pages Website Search Engine Advertising Friend Location Our welcome/waiting area was: CleanComfortableOdor FreeChild Friendly Our Office Hours were: ConvenientEasy to make appointmentStaff was helpful to find a time to fit your scheduleDrop off appointments were offered Our Receptionist(s): Were warm and cheerfulWere politeGave undivided attentionWere helpful Our Staff was: ProfessionalHelpfulCourteousIncluded me in my pets' treatmentMade me feel comfortableProvided multiple options When you telephoned: Call was handled promptlyOn-hold times were acceptableOn-hold times were excessiveStaff person was pleasantStaff person was helpfulStaff person was not very helpful Your phone conversation was: Courteous Hurried Informative Polite Attentive Friendly Our technician(s): Greeted me warmly Was gentle with pet Informative Communicated well Eager to answer questions Our veterinarian(s): Introduced themselves Listened closely to my pets symptoms Was interested in me & my pet Provided multiple options for treatment Explained my pets treatment Were our fees reasonable? YesNo Was waiting time reasonable? YesNo Would you recommend us to others? YesNo If you answered NO to any of the above, please feel free to discuss in detail here: How did we do at your latest visit? Was there a certain situation where you felt we did an exceptionally good or bad job?  Or a staff member who went above and beyond?  Please let us know here: How can we serve you better? Is this your first visit to our website? YesNo How often do you visit our website? First time Occassionally Daily Once per week More than 1x week Once per month More than 1x month Bi-Monthly Quarterly Once per year Thank you for taking the time to complete our survey.